Refund policy

Return and refund policy

30-day returns
You can return most items within 30 days of delivery for a refund.

What can be returned
Items must be unused, in their original condition and in their original packaging.

What cannot be returned
For hygiene and safety reasons, we cannot accept returns of opened or used personal care items (skin care, hair care, oral care, makeup, nail products, hair removal products and supplements), intimates, or items made to order. If a personal care item arrives damaged, defective or incorrect, see "Damaged, defective or incorrect items" below.

How to start a return
1. Email support@tendeli.store within 30 days of delivery with your order number and the reason for the return.
2. We will reply within 1 business day with the return instructions and the return address. Please do not send anything back before we confirm.
3. Ship the item back with a trackable service and keep your receipt.

Return shipping
You are responsible for the cost of return shipping, unless the item was damaged, defective or incorrect. In those cases, we cover the return and send a replacement or refund.

Damaged, defective or incorrect items
Email support@tendeli.store within 7 days of delivery with your order number and photos. We will send a replacement or a full refund, including shipping, at no cost to you.

Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds go to your original payment method within 3 to 5 business days. Your bank may take a few more days to show the credit. Original shipping is non-refundable, except when the return is due to our error.

Lost or undelivered orders
If your order never arrives, we will send a replacement or a full refund.

Exchanges
To exchange an item, return it as described above and place a new order.

Questions?
Email support@tendeli.store or message us on WhatsApp at +1 (954) 607-1562. We reply within 1 business day.